Occupation Details
General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Quick Navigation
Interests
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Salary & Job Outlook
Starting Salary
$64,700.00
New York StateMedian Salary
$129,810.00
New York StateExperienced Salary
$193,730.00
New York StateNational Average for Comparison
New York State Job Market Outlook
Jobs Right Now (2018)
161,620
professionals in NYFuture Job Growth (2030)
210,190
+4,857 jobs/yearNew Jobs Every Year
20,096
new opportunities yearlyGrowth Rate
0.3%
projected increasePreparation: Experience, Training, and Education
The list below outlines the prior educational experience required to perform in this occupation.
Degree Needed - Four-year college
Experience Requirements
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education Requirements
Most of these occupations require a four-year bachelor's degree, but some do not.
Training Details
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Transferrable Skills and Experience
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
School Programs
The following lists school programs which are applicable to this occupation.
Licensing & Certification
State License and Certifications Requirements are not currently associated with this occupation.
Apprenticeship
Contact your regional representative to learn more about apprenticeships available in your area by visiting Apprenticeship Contacts.
Skills
The list below includes the skills required by workers in this occupation; skills are what allow you to learn more quickly and improve your performance.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Skill level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Knowledge
The list below includes knowledge items, the principles and facts required by this occupation.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Work Environment
The list below includes the physical and social factors that influence the nature of work in this occupation.
Hover over or tap each factor to see its description.
Work Styles
Included in the list below are the personal work style characteristics that can affect how well a worker is likely to perform in this occupation.
Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Integrity
Job requires being honest and ethical.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Tools & Technology
This list below describes the machines, equipment, tools, software, and information technology that workers in this occupation will use.
Tools
- 10-key calculators
- Cell phones
- Computer scanners
- Credit card processing machines
- Desktop computers
- Digital cameras
- Handtrucks
- Humidity test chambers
- Laptop computers
- Magnetic card readers
- Personal computers
- Personal digital assistants PDA
- Photocopying equipment
- Point of sale POS systems
- Profilometers
- Spectrometers
- Surveillance cameras
Technology
- ADP Workforce Now
- ActionWare
- Adobe Systems Adobe Acrobat
- Adobe Systems Adobe Photoshop
- Amazon Web Services AWS software
- Apache Hadoop
- Apple Final Cut Pro
- Apple Keynote
- Apple macOS
- Atlassian JIRA
- Autodesk AutoCAD
- Blackbaud The Raiser's Edge
- Blackboard software
- CA Erwin Data Modeler
- CNC Mastercam
- Calendar and scheduling software
Duties
Duties are job behaviors describing activities that occur on multiple jobs. The generalized and detailed work activities described in the list below apply to this occupation.
- design decorative displays
- interview job applicants
- develop staffing plan
- hire, discharge, transfer, or promote workers
- evaluate information from employment interviews
- implement staff policies
- explain rules, policies or regulations
- estimate product demand
- use interviewing procedures
- use conflict resolution techniques
- use inventory control procedures
- use negotiation techniques
- analyze financial data
- analyze operational or management reports or records
- analyze sales activities or trends
- analyze organizational operating practices or procedures
- develop marketing strategy
- develop pricing strategy
- develop policies, procedures, methods, or standards
- develop budgets
- develop management control systems
- monitor operational budget
- provide customer service
- schedule employee work hours
- stock or organize goods
- supervise advertising or public relations staff
- supervise production workers
- assign work to staff or employees
- evaluate performance of employees or contract personnel
- oversee execution of organizational or program policies
- coordinate production materials, activities or processes
- direct and coordinate financial activities
- confer with other departmental heads to coordinate activities
- direct and coordinate activities of workers or staff
- conduct or attend staff meetings
Tasks
The list below outlines specific tasks that a worker in this occupation is called upon to do regularly.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Set prices or credit terms for goods or services, based on forecasts of customer demand.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions, such as selection, training, or evaluation.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Plan store layouts or design displays.
Learning Resources
More information on this occupation may be found in the links provided below.
Top executives
Visit this link for additional information on this career from the Occupational Outlook Handbook; a publication produced and maintained by the United States Department of Labor.
Learn More