Occupation Details
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Quick Navigation
Interests
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Salary & Job Outlook
Starting Salary
$42,430.00
New York StateMedian Salary
$62,740.00
New York StateExperienced Salary
$79,990.00
New York StateNational Average for Comparison
New York State Job Market Outlook
Jobs Right Now (2018)
45,890
professionals in NYFuture Job Growth (2030)
54,240
+835 jobs/yearNew Jobs Every Year
4,424
new opportunities yearlyGrowth Rate
0.2%
projected increasePreparation: Experience, Training, and Education
The list below outlines the prior educational experience required to perform in this occupation.
College Helps - Some college classes or training
Experience Requirements
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Requirements
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Training Details
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Transferrable Skills and Experience
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
School Programs
The following lists school programs which are applicable to this occupation.
Licensing & Certification
State License and Certifications Requirements are not currently associated with this occupation.
Apprenticeship
Contact your regional representative to learn more about apprenticeships available in your area by visiting Apprenticeship Contacts.
Skills
The list below includes the skills required by workers in this occupation; skills are what allow you to learn more quickly and improve your performance.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Skill level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Knowledge
The list below includes knowledge items, the principles and facts required by this occupation.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Work Environment
The list below includes the physical and social factors that influence the nature of work in this occupation.
Hover over or tap each factor to see its description.
Work Styles
Included in the list below are the personal work style characteristics that can affect how well a worker is likely to perform in this occupation.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Analytical Thinking
Job requires analyzing information and using logic to address work-related issues and problems.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Integrity
Job requires being honest and ethical.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Tools & Technology
This list below describes the machines, equipment, tools, software, and information technology that workers in this occupation will use.
Tools
- Computer tool kits
- Desktop computers
- Digital tapes
- MS-DOS-bootable disks
- Mainframe computers
- Multi-line telephone systems
- Network analyzers
- Notebook computers
- Power meters
- Punchdown tools
- Redundant array of independent disks RAID systems
- Reflectometers
- Screwdrivers
Technology
- 3M Post-it App
- AJAX
- Active directory software
- Adobe Systems Adobe Acrobat
- Adobe Systems Adobe ActionScript
- Adobe Systems Adobe Creative Cloud
- Adobe Systems Adobe Distiller
- Adobe Systems Adobe Dreamweaver
- Adobe Systems Adobe Illustrator
- Adobe Systems Adobe InDesign
- Adobe Systems Adobe Photoshop
- Advanced business application programming ABAP
- Amazon Web Services AWS software
- Ansible software
- Apache Ant
- Apache Cassandra
Duties
Duties are job behaviors describing activities that occur on multiple jobs. The generalized and detailed work activities described in the list below apply to this occupation.
- communicate technical information
- provide technical support to computer users
- recommend purchase or repair of furnishings or equipment
- recommend software or hardware purchases
- consult with staff or users to identify operating procedure problems
- evaluate computer system user requests or requirements
- evaluate prototype computer software systems
- monitor computer operation
- monitor operating conditions
- understand computer equipment operating manuals
- provide technical computer training
- train workers in use of computer and related equipment
- conduct training for personnel
- train workers in use of equipment
- maintain or repair computers or related equipment
- perform minor repairs to hardware, software, or peripheral equipment
- select business applications for computers
- select software for clerical activities
- identify appropriate software for project
- use computer networking technology
- follow data security procedures
- follow data storage procedures
- use interpersonal communication techniques
- use knowledge of mainframe computers
- assist co-workers with software problems
- program computers using existing software
- test computer programs or systems
- use computers to enter, access or retrieve data
- use desktop publishing software
- use relational database software
- use spreadsheet software
- use word processing or desktop publishing software
- write computer software, programs, or code
- configure computers in industrial or manufacturing setting
- use geographical information system (GIS) software
- adjust computer operation system
- install computer programs
- conduct computer diagnostics to determine nature of problems
- install hardware, software, or peripheral equipment
Tasks
The list below outlines specific tasks that a worker in this occupation is called upon to do regularly.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Modify and customize commercial programs for internal needs.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
Learning Resources
More information on this occupation may be found in the links provided below.
A World In Motion (AWIM) Science and Math Can Be Fun
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Learn MoreAdirondack Curriculum Project Adirondack Challenges Lesson Plans
The Adirondack Curriculum Project Adirondack Challenges Lesson Plans are called challenges because it is hoped that you will create student-centered constructivist oriented learning experiences that will challenge your students and allow them to learn about the Adirondacks while preparing to meet the New York State Learning Standards. Many lesson plans are given in a variety of content areas.
Learn MoreAdirondack Curriculum Project Teacher Workshops
The Adirondack Curriculum Project conducts workshops for K12 teachers. The variety of workshops are hands-on, collaborative, and model the ?Adirondack Challenge.? Experienced presenters, resource people, and teacher/facilitators lead the workshops. ACP goal is for each participant to leave with a challenge to use in the classroom that will both meet NYS Learning Standards and help students learn about the Adirondacks.
Learn MoreAlliance of Technology and Women (ATW)
Alliance of Technology and Women (ATW) supports women and men worldwide who share the common interests of empowering women in technology, increasing the number of women in executive roles and encouraging women and girls to enter technology fields.
Learn MoreAlliance of Technology and Women (ATW): ATW Tech Valley Albany, NY Chapter
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Learn MoreAssociation for Women in Science (AWIS)
The Association for Women in Science (AWIS) is dedicated to achieving equity and full participation for women in science, mathematics, engineering and technology. AWIS is a network, a resource, and a voice that operates on both national and local levels.
Learn MoreCenter for Integrated Manufacturing Studies (CIMS)
CIMS works with business and government to find cost effective solutions to specific problems within industry. CIMS represents a dynamic collaboration of in-house technical experts, as well as academic, industry and government resources. Located on the campus of Rochester Institute of Technology, their unique, world-class facility houses three centers, four major programs, and an all-encompassing training program.
Learn MoreColumbia Education Center's Science Mini-Lessons (Elementary)
Youth Net is a server on the Internet that sponsors this group of lesson plans that came from the Columbia Education Center's Summer Workshops. They were done by a consortium of teachers from 14 states dedicated to improving the quality of education in the rural, western, United States.
Learn MoreColumbia Education Center's Science Mini-Lessons (High School)
Youth Net is a server on the Internet that sponsors this group of lesson plans that came from the Columbia Education Center's Summer Workshops. They were done by a consortium of teachers from 14 states dedicated to improving the quality of education in the rural, western, United States.
Learn MoreColumbia Education Center's Science Mini-Lessons (Intermediate)
Youth Net is a server on the Internet that sponsors this group of lesson plans that came from the Columbia Education Center's Summer Workshops. They were done by a consortium of teachers from 14 states dedicated to improving the quality of education in the rural, western, United States.
Learn MoreCommunity Summer Science Program (CSSP)
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Learn MoreComputer Systems Specialists
Visit this link for information on this career in the military.
Learn MoreComputer support specialists and systems administrators
Visit this link for additional information on this career from the Occupational Outlook Handbook; a publication produced and maintained by the United States Department of Labor.
Learn MoreCornell University Cooperative Extension New York City 4 H Youth Favorite Places
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Learn MoreCornell University Summer Internship Program for High School Students
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Learn MoreDigiGirlz High Technology Camps
DigiGirlz High Tech Camp, sponsored by Microsoft, is a technology camp for girls.The goal is to educate and inspire girls by introducing them to the considerable opportunities and career choices available in the high-tech industry. Stony Brook, NY , one of several sites, is this years local llocation.
Learn MoreDigiPen Institute of Technology Project Fun
DigiPen Institute of Technology, the leader in video game development education, presents a summer workshop series designed to introduce participants of all experience levels to the fundamentals of game programming, 3D computer animation and robotics. These workshops are designed to give high school and middle school students an opportunity to explore the possibility of having a career either in game programming, 3D computer animation or computer engineering. Video Game Programming Level One is offered in New York City.
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Learn MoreKidSmart - A Guide to Early Learning and Technology for Home
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Learn MoreKids N Technolgy at New York University
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Learn MoreKids' Crossing in the Classroom A Guide for Educators
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Learn MoreMentorPlace
A structured online program connecting IBM employee-volunteers with students and teachers.
Learn MoreMentorPlace
A structured online program connecting IBM employee volunteers with students and teachers. You and your IBM mentor will talk online, working together on activities and discussing issues that you care about. Your teacher will give you direction on the activities that you and your IBM mentor will work on together.
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Learn MoreSuffolk County Community College Science and Technology Entry Program (STEP)
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Learn MoreTechValleyCareers
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Learn MoreTechnology Opportunity Pathway (TOP) Scholarship
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