Occupation Details
Eligibility Interviewers, Government Programs
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
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Interests
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Salary & Job Outlook
Starting Salary
$45,380.00
New York StateMedian Salary
$55,660.00
New York StateExperienced Salary
$63,960.00
New York StateNational Average for Comparison
New York State Job Market Outlook
Jobs Right Now (2018)
12,600
professionals in NYFuture Job Growth (2030)
14,250
+165 jobs/yearNew Jobs Every Year
1,355
new opportunities yearlyGrowth Rate
0.1%
projected increasePreparation: Experience, Training, and Education
The list below outlines the prior educational experience required to perform in this occupation.
College Helps - Some college classes or training
Experience Requirements
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Requirements
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Training Details
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Transferrable Skills and Experience
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
School Programs
The following lists school programs which are applicable to this occupation.
Licensing & Certification
State License and Certifications Requirements are not currently associated with this occupation.
Skills
The list below includes the skills required by workers in this occupation; skills are what allow you to learn more quickly and improve your performance.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Service Orientation
Actively looking for ways to help people.
Skill level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Knowledge
The list below includes knowledge items, the principles and facts required by this occupation.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Work Environment
The list below includes the physical and social factors that influence the nature of work in this occupation.
Hover over or tap each factor to see its description.
Work Styles
Included in the list below are the personal work style characteristics that can affect how well a worker is likely to perform in this occupation.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Integrity
Job requires being honest and ethical.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Tools & Technology
This list below describes the machines, equipment, tools, software, and information technology that workers in this occupation will use.
Tools
- Computer data input scanners
- Copy machines
- Electric typewriters
- Laser facsimile machines
- Multiline telephone systems
- Passenger vehicles
- Personal computers
Technology
- Adobe Systems Adobe Acrobat Reader
- Client assessment software
- Corel WinZip
- Email software
- GE Healthcare Centricity EMR
- Google Meet
- Medicaid management information system MMIS
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Resource and patient management system RPMS patient registration software
- Resource and patient management system RPMS scheduling software
Duties
Duties are job behaviors describing activities that occur on multiple jobs. The generalized and detailed work activities described in the list below apply to this occupation.
- evaluate qualifications or eligibility of applicant for employment
- refer clients to job openings
- refer applicant to other hiring personnel
- receive or disburse cash related to payments received
- coordinate social service activities with resource providers
- advise clients or customers
- refer clients to community services or resources
- schedule meetings or appointments
- work with persons with mental disabilities or illnesses
- maintain records, reports, or files
- manage detailed case records in a social work setting
- prepare reports
- maintain file of job openings
- recognize physical or emotional abuse
- determine program eligibility
- determine social service program status
- select tenants for rental properties
- explain rules, policies or regulations
- explain what financial assistance is available
- explain government laws or regulations
- explain government rules or policies
- use interviewing procedures
- record client's personal data
- compile data related to social service programs
- compute financial data
- verify completeness or accuracy of data
- compare clients' applications with eligibility requirements
- ensure compliance with government regulations
- examine documents for completeness, accuracy, or conformance to standards
- compile information through interviews
- answer customer or public inquiries
- provide clerical assistance to customers or patients
- obtain information from individuals
- gather relevant financial data
- obtain information from clients, customers, or patients
Tasks
The list below outlines specific tasks that a worker in this occupation is called upon to do regularly.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Answer applicants' questions about benefits and claim procedures.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Check with employers or other references to verify answers and obtain further information.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Investigate claimants for the possibility of fraud or abuse.
- Monitor the payments of benefits throughout the duration of a claim.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Provide social workers with pertinent information gathered during applicant interviews.
Learning Resources
More information on this occupation may be found in the links provided below.
Information and record clerks (Intro)
Visit this link for additional information on this career from the Occupational Outlook Handbook; a publication produced and maintained by the United States Department of Labor.
Learn MoreInterviewers
Visit this link for additional information on this career from the Occupational Outlook Handbook; a publication produced and maintained by the United States Department of Labor.
Learn More