Occupation Details
Computer, Automated Teller, and Office Machine Repairers
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
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Interests
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Salary & Job Outlook
Starting Salary
$35,470.00
New York StateMedian Salary
$48,970.00
New York StateExperienced Salary
$58,980.00
New York StateNational Average for Comparison
New York State Job Market Outlook
Jobs Right Now (2018)
7,160
professionals in NYFuture Job Growth (2030)
8,200
+104 jobs/yearNew Jobs Every Year
920
new opportunities yearlyGrowth Rate
0.2%
projected increasePreparation: Experience, Training, and Education
The list below outlines the prior educational experience required to perform in this occupation.
College Helps - Some college classes or training
Experience Requirements
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education Requirements
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Training Details
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Transferrable Skills and Experience
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
School Programs
The following lists school programs which are applicable to this occupation.
Licensing & Certification
State License and Certifications Requirements are not currently associated with this occupation.
Apprenticeship
Contact your regional representative to learn more about apprenticeships available in your area by visiting Apprenticeship Contacts.
Skills
The list below includes the skills required by workers in this occupation; skills are what allow you to learn more quickly and improve your performance.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing
Repairing machines or systems using the needed tools.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Skill level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Knowledge
The list below includes knowledge items, the principles and facts required by this occupation.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge level is measured on a seven point scale, where one means 'some competence required for this occupation' and seven means 'a high level of expertise required for this occupation'.
Work Environment
The list below includes the physical and social factors that influence the nature of work in this occupation.
Hover over or tap each factor to see its description.
Work Styles
Included in the list below are the personal work style characteristics that can affect how well a worker is likely to perform in this occupation.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Analytical Thinking
Job requires analyzing information and using logic to address work-related issues and problems.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Integrity
Job requires being honest and ethical.
Persistence
Job requires persistence in the face of obstacles.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Tools & Technology
This list below describes the machines, equipment, tools, software, and information technology that workers in this occupation will use.
Tools
- Adjustable widemouth pliers
- Air compressors
- Armored cars
- Asynchronous transfer mode ATM analyzers
- Bit error rate testers BERT
- Cable verifiers
- Combination wrenches
- Computer servers
- Desktop computers
- Digital multimeters
- Digital ohmmeters
- Digital oscilloscopes
- Drill presses
- Field replaceable units FRU
- Flathead screwdrivers
- Mini vacuums
- Notebook computers
- Nut drivers
- Portable signal generators
- Power drills
- Powerline monitors
- Protocol analyzers
- Soldering irons
- Telecommunication analyzers
- Test pattern generators
- Voltmeters
Technology
- Adobe Systems Adobe Acrobat
- Call tracking software
- Cisco Systems VPN Client
- Database software
- Debugging software
- Email software
- Extensible stylesheet language XSL
- Hypertext markup language HTML
- IBM Notes
- IBM WebSphere
- JavaScript
- Linux
- Macromedia Cold Fusion
- Microsoft Access
- Microsoft Active Server Pages ASP
- Microsoft Excel
Duties
Duties are job behaviors describing activities that occur on multiple jobs. The generalized and detailed work activities described in the list below apply to this occupation.
- apply cleaning solvents
- perform safety inspections in industrial, manufacturing or repair setting
- instruct customers in product installation, use, or repair
- maintain records, reports, or files
- maintain equipment service records
- use electronic calibration devices
- solder electrical or electronic connections or components
- use electrical or electronic test devices or equipment
- use hand or power tools
- use oscilloscopes in electronics repair
- use precision tools in electronics repair
- use voltmeter, ammeter, or ohmmeter
- use soldering equipment
- fabricate, assemble, or disassemble manufactured products by hand
- distinguish colors
- understand detailed electronic design specifications
- understand technical information for electronic repair work
- understand service or repair manuals
- understand technical operating, service or repair manuals
- understand computer equipment operating manuals
- use interpersonal communication techniques
- use knowledge of mainframe computers
- use knowledge of metric system
- test mechanical products or equipment
- lubricate machinery, equipment, or parts
- clean equipment or machinery
- read blueprints
- read schematics
- read technical drawings
- obtain information from clients, customers, or patients
- read work order, instructions, formulas, or processing charts
- conduct performance testing
- use computer aided drafting or design software for design, drafting, modeling, or other engineering tasks
- use computers to enter, access or retrieve data
- configure computers in industrial or manufacturing setting
- conduct computer diagnostics to determine nature of problems
- install hardware, software, or peripheral equipment
- communicate technical information
- confer with management or users
- calibrate business, vending, or related equipment
- calibrate or adjust electronic equipment or instruments to specification
- install/connect electrical equipment to power circuit
- maintain duplicating equipment
- modify electrical or electronic equipment or products
- maintain or repair computers or related equipment
- replace electronic components
- install electronic equipment, components, or systems
- repair or replace electrical wiring, circuits, fixtures, or equipment
- repair electronic components, equipment, or systems
- conduct sequential tests to locate electronic malfunction
- test electrical/electronic wiring, equipment, systems or fixtures
- analyze operation of malfunctioning electrical or electronic equipment
- test electronic or electrical circuit connections
- repair or maintain office, vending, or related equipment
- install office, vending or related equipment
Tasks
The list below outlines specific tasks that a worker in this occupation is called upon to do regularly.
- Reassemble machines after making repairs or replacing parts.
- Converse with customers to determine details of equipment problems.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Advise customers concerning equipment operation, maintenance, or programming.
- Align, adjust, or calibrate equipment according to specifications.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Maintain parts inventories and order any additional parts needed for repairs.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Operate machines to test functioning of parts or mechanisms.
- Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
- Maintain records of equipment maintenance work or repairs.
- Test new systems to ensure that they are in working order.
- Complete repair bills, shop records, time cards, or expense reports.
- Install and configure new equipment, including operating software or peripheral equipment.
- Analyze equipment performance records to assess equipment functioning.
- Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
- Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Lay cable and hook up electrical connections between machines, power sources, and phone lines.
- Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
- Calibrate testing instruments.
- Fill machines with toners, inks, or other duplicating fluids.
- Train new repairers.
Learning Resources
More information on this occupation may be found in the links provided below.
Computer, automated teller, and office machine repairers
Visit this link for additional information on this career from the Occupational Outlook Handbook; a publication produced and maintained by the United States Department of Labor.
Learn MoreElectronic Instrument and Equipment Repairers
Visit this link for information on this career in the military.
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